We recieved the following note from a customer:

Hello, this is a follow-up, thank you note for your great customer service we recieved a few months ago from your office.  I recieved the Flamingo therapy light for a Christmas gift in December.  It wasn’t working quite right.  I placed two calls to your ofice concerning this.  I recieved prompt remidies both times.  We recieved a new unit and it’s working well.  Thanks so much for your assistance & positive attitude.  We will refer others to you.  Mk, St Paul, MN

You are welcome Mk.  And thank you for taking the time to send that nice note.

It is rare that we have a problem with a new light.  But we will always do what we can to make sure that our products work for  you.

Now that spring is arriving, our light box sales usually quiet down in the states and they start to pick up in countries south of the equator.  Those in the contiguous US can still find great products at Light Therapy Products during the summer months.   Read these comments from E-Bay buyers about our high quality Compact Fluorescent (cf) light bulbs: 

Wonderful lights! Full spectrum! I saved a fortune!

Wow, better than described. Thank you!

Got here within a few days, Great lights

VERY impressive seller-fast ship & when one of bulbs defective, immediate refund

Really good product. Fast and easy transaction.

Quick shipment. Item as advertised. Highly recommended!

Excellent Transaction. Great Seller, helpful and patient. Thanks!!!!!

Just what an eBay seller should be - fantastic AAAA++++

by far the best ebay experience I have had. Outstanding customer service

 Our bulbs are high quality bright white and full spectrum.  As you can see, we have had great feedback from our E Bay customers!  We offer bulbs in wattages from 13-40 watts and flood lights in 15, 20 and 30 watts. We also offer 4 foot overhead tube lights in the same great quality.   Are you stuck in a depressing interior office?  Try our great full spectrum cf bulbs, overhead tube bulbs, and desk lamps which can double as a light box when you need one!  Ease eye fatigue, bring great quality light to your work area, and feel productive and alert. We also have beautiful salt rock lamps in many unique shapes, and as always, we have a wonderful selection of dawn simulator alarm clocks.  Wake with fantastic sunshine each and every morning and start your day off with a smile!

I find the issue of customer service so interesting.  It seems as though many times at Light Therapy Products, we get calls or emails that start out so angry.  Once they hear one of us say that we will take care of the problem and apologize for any error or defective product, we are usually met with silence.  Inevitably, the next words are said in a surprised tone…”You will?”  This is followed by a sigh of relief and a comment like “I thought that I was going to have to argue and fight to get what was right.”

For one thing, I am sad that people have had that experience anywhere.  I can also assure you that we stand behind our products and treat our customers fairly.  We want you to be able to order from us with confidence, and to just as confidently send friends, family, neighbors, and coworkers to our showroom or our website and know that they will be treated well.  We are not out to make a quick sale and then disappear.  After 16 years in the business, we are here to stay.

I just got an email from one of our EBay customers who had a bad  Compact Fluorescent bulb.

Dear Sarah:
Thank you for this gracious response. I have bookmarked your company as an eBay “favorite” seller and you will get my business again next time I’m ordering this type of product.
God bless,
Paul

As I have said many times, we wouldn’t be where we are today without the help of the fabulous people who have worked with us and continue to work with us.  The following are email comments just from this past weekend!

“Thank you for your kind words. I was just telling my family what a delight it has been to work with you and your company. My daughter’s light arrived yesterday and she set it up last night. She called me this morning so pleased that she had awakened to the light before the alarm went off and how wonderful that was. We are looking forward to receiving ours.”

“Thanks so much for the Saturday service!  You’ve been extremely helpful, and I really appreciate it. Trudi”

“I’m currently enjoying the ones (salt rock lamps) I have, I hope you have a splendid and profitable end of the year!”

We realize that we have found some really great people.  We find that when someone is treated well and likes their job, they actually do it better. We have been very blessed.

This from a customer who returned a product for a refund and then his check got lost in the US Mail and had to be reissued. 

I want to commend you and your company for the personalized customer service.

Take Care.

–James

I just wanted to pass along some customer comments that we recently received via email:

“Great seller!!  Great product, very effective.”  “great speed!!”  “Great well packaged product.  Very professional.  Stay that way please :)  A+++”  “Works great.  Thanks.”�